Privacy Policy

Website: https://air-cargo-global.com/

Last updated: 26.02.2026

1. Identity of the Controller

AC Global Services DWC LLC
Dubai South HQ Building, Office 213
Dubai, United Arab Emirates
Email: info@air-cargo-global.com
Phone: +971 4 548 3220
Trade License No.: 12326
TRN: 104153651500003

AC Global Services DWC LLC (“AC Global”, “we”, “us”, “our”) operates the website https://air-cargo-global.com/ and processes personal data in connection with its international air freight, charter, cargo handling and related logistics activities.

We process personal data in accordance with applicable data protection and related laws, including:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable;
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), where applicable;
applicable aviation, customs, export control, sanctions, tax, accounting and security regulations relevant to our operations.

If you have questions about this Privacy Notice or wish to exercise your privacy rights, please contact us using the details above. You may also lodge a complaint with a competent supervisory or regulatory authority where applicable.

1A. EU Representative (Article 27 GDPR)

If you are located in the European Union, you may contact our EU Representative:

[TO BE INSERTED – Name of EU Representative]

[EU Address]

[EU Email Address]

Our EU Representative acts as a contact point for supervisory authorities and data subjects in the European Union in relation to processing activities subject to GDPR.

2. Scope of this Privacy Notice

This Privacy Notice applies to the processing of personal data relating to:

visitors of our website;
customers, prospective customers and persons submitting quote or booking requests;
shipment consignors, consignees, notify parties and their representatives;
suppliers, agents, carriers, handling partners and other business partners;
newsletter or marketing recipients, where applicable;
individuals who contact us by phone, email, web form or other communication channels;
visitors, contractors and other persons who access our premises, where applicable.

In this Privacy Notice, all such persons are referred to as “you”.

3. Categories of Personal Data We Process

Depending on your relationship with us and the services involved, we may process the following categories of personal data.

3.1 Identification and contact data

full name;
company name and job title;
business address;
email address;
phone number and other contact details.

3.2 Shipment, quote and commercial data

route information, airport pair and destination data;
cargo description and type;
weight, dimensions, volume, number of pieces and chargeable weight data;
pickup and delivery requirements, Incoterms and scheduling details;
quotation, booking and shipment reference numbers;
invoices, payment-related records and transaction history;
shipping instructions, airway bill data and supporting operational documents.

3.3 Compliance, customs and due diligence data

company registration documents and verification information;
identification data of authorized signatories or representatives where required;
sanctions screening and export control screening results;
customs, security and regulatory documentation;
records relating to conflict checks, anti-fraud or anti-abuse controls.

3.4 Website and technical usage data

IP address and approximate geolocation derived from technical data, where available;
browser type, browser version and device information;
operating system and language settings;
date and time of access, pages visited, referring URL and interaction logs;
security and diagnostic logs generated when you access our website.

3.5 Communication and marketing data

records of correspondence by email, phone, website forms or other channels;
preferences relating to receiving marketing communications;
consent records and subscription or unsubscribe information;
history of inquiries, follow-up requests and campaign interactions, where applicable.

3.6 Premises access data, where applicable

visitor name and company;
identification document details, where required for access control;
vehicle registration details, where applicable;
date and time of entry and exit;
badge or escort information, where used.

4. How We Collect Personal Data

We collect personal data:

directly from you, for example when you request a quotation, booking, callback, shipment support or other information;
automatically when you use our website through technical logs, cookies and similar technologies, subject to applicable consent requirements;
from your employer, colleagues, agents, service providers or counterparties involved in a shipment or commercial relationship;
from airlines, handlers, customs brokers, authorities, screening providers or public records where necessary for compliance, security and operations.

5. Purposes of Processing and Legal Grounds

We process personal data only where we have an appropriate legal ground under applicable law. Depending on the context, this may include contractual necessity, pre-contractual steps at your request, compliance with legal obligations, legitimate interests where permitted, and your consent.

5.1 To respond to inquiries and provide quotations

to review quote requests and contact you about service availability, routes, pricing, timing and operational feasibility;
to prepare quotations based on route, cargo details, dimensions, weight, Incoterms, pickup and delivery requirements and related information.

Legal ground: pre-contractual steps at your request, contractual necessity and, where permitted, legitimate interests in managing business communications.

5.2 To arrange and perform logistics services

to manage bookings, transportation, handling, delivery and shipment monitoring;
to prepare, check and exchange operational documents;
to coordinate with airlines, agents, handlers, customs stakeholders and other supply chain partners;
to maintain records of shipments, service delivery and account activity.

Legal ground: contractual necessity and, where applicable, compliance with legal obligations connected with transport, customs and security.

5.3 To comply with legal and regulatory obligations

to comply with customs, aviation security, dangerous goods, sanctions, export control, anti-fraud, accounting and tax requirements;
to perform customer, partner and shipment due diligence where required;
to respond to lawful requests from regulators, courts or public authorities.

Legal ground: compliance with legal obligations and regulatory requirements.

5.4 To run, protect and improve our website and systems

to maintain website availability, security and stability;
to detect, prevent and investigate misuse, unauthorized access or other security incidents;
to understand how users interact with our website and improve the user experience, where analytics are enabled and lawfully used.

Legal ground: legitimate interests in operating secure and effective digital services and, for non-essential cookies or similar tools, your consent where required.

5.5 To send marketing communications, where permitted

to send news, updates and promotional materials if you requested them or if we are otherwise allowed to do so under applicable law;
to manage opt-in, opt-out and suppression preferences.

Legal ground: your consent where required, and legitimate interests where direct marketing is otherwise permitted by law.

6. Cookies, Website Tools and Online Forms

Our website uses cookies and similar technologies that are necessary for its secure and proper operation, including security functions, language settings, user preferences and form submission.

We also use or may use the following tools:

Google Tag Manager — to deploy and manage website tags and services;

Google Analytics — to analyze website traffic, user behavior and improve website performance;

Google Maps — to display interactive maps and location-related information, including offices and routes.

Google Tag Manager is generally not used to collect personal data independently, but it enables the loading of other tools. Google Analytics and Google Maps may process IP address, browser and device data, visited pages, session data and website interaction data. Where applicable, privacy-enhancing settings, including IP anonymization, are used.

When you submit a form on our website, including a quote request, call-back request or other inquiry, we process the information you provide in order to respond to your request, prepare an estimate, contact you and keep a record of the communication.

Non-essential cookies, analytics tools and embedded Google Maps content are activated only after your consent has been obtained through the cookie banner, where such consent is required by law. You may withdraw or change your consent at any time through the cookie settings.

We may also retain technical logs and security records, including IP address, browser type, device information, date and time of access, referring URL and website interaction data, for security, diagnostics, abuse prevention and to ensure the stable operation of the website.

The legal basis for strictly necessary technologies is our legitimate interest in ensuring the secure and functional operation of the website and, where applicable, compliance with legal obligations. The legal basis for Google Analytics, Google Maps and other non-essential tools is your consent, where required under applicable law.

7. Data Sharing

We may share personal data, on a need-to-know basis, with:

internal personnel and affiliated offices involved in customer service, operations, finance, compliance or management;
airlines, ground handlers, agents, freight partners, customs brokers and delivery partners;
IT, hosting, website maintenance, cybersecurity and communications providers;
screening, sanctions, compliance, legal, audit or insurance service providers;
government authorities, customs authorities, airport or aviation security bodies, courts and regulators where disclosure is legally required or necessary.

We do not sell personal data. Where third parties process personal data on our behalf, we require appropriate contractual and organizational safeguards, as applicable.

8. International Data Transfers

Because our business involves international air cargo operations and cross-border coordination, personal data may be transferred to and accessed from countries outside the country in which it was originally collected, including countries that may not provide the same level of data protection under local law.

Where required by applicable law, we implement appropriate safeguards for international transfers, which may include contractual protections, internal policies, data minimization measures, access controls, transfer impact assessments, or reliance on another lawful transfer mechanism recognized by the relevant legal framework.

9. Retention Periods

We keep personal data only for as long as necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. Retention may vary depending on the type of record and the legal or operational context. In general:

customer, booking, shipment, accounting and commercial records may be retained for up to 10 years or longer if required by applicable law or dispute preservation needs;
due diligence, sanctions screening and compliance-related records may be retained for up to 5 years after the end of the relevant relationship or assessment, unless a longer period is required;
online inquiry and quote request data may be retained for up to 3 years after the last meaningful interaction;
marketing data is generally retained until you unsubscribe, object or withdraw consent, and for a limited period afterwards to maintain suppression records;
website security and technical logs are generally retained for up to 30 days, unless a longer period is necessary for investigation, abuse prevention or legal preservation;
premises access records, where applicable, are generally retained for up to 90 days unless needed for an incident or investigation.

10. Data Security

We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access. These measures may include:

secure hosting and infrastructure controls;
encryption in transit where appropriate, including SSL/TLS for website communications;
role-based access controls and confidentiality obligations;
back-up, monitoring and incident response procedures;
physical and administrative controls proportionate to the sensitivity of the data and the services involved.

No method of transmission over the Internet or method of storage is completely secure. We nevertheless take reasonable steps to reduce risk and protect the data we process.

11. Provision of Personal Data

Providing certain personal data may be necessary in order for us to answer your request, prepare a quotation, arrange transportation, comply with regulatory requirements or maintain a business relationship. If required information is not provided, we may be unable to process your request or deliver the relevant service.

12. Your Rights

Depending on the law applicable to your situation, you may have the right to:

request access to the personal data we hold about you;
request correction or updating of inaccurate or incomplete data;
request deletion of personal data in circumstances permitted by law;
request restriction or suspension of certain processing activities, where applicable;
object to certain processing, including direct marketing or processing based on legitimate interests, where applicable;
withdraw consent at any time where processing is based on consent, without affecting prior lawful processing;
request portability of personal data you provided to us, where applicable;
lodge a complaint with a competent supervisory or regulatory authority.

To exercise any of these rights, please contact us at info@air-cargo-global.com. We may request reasonable information to verify your identity before acting on your request.

13. Third-Party Links

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices before providing them with personal data.

14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in law, our services, our website features or our internal practices. The current version should be published on our website with the latest revision date.